An operations agent for London letting agents
Its own WhatsApp number, its own mailbox, its own phone line — answering tenants and landlords at 11pm on a Saturday, opening repairs against a target, and reporting to you every six hours.
One product. Three very different mornings.
Hi Landlord
A boiler at 11pm on a Saturday. A rent chase you'd rather not send yourself. A gas safety certificate you're hoping you remember. None of that is the actual job — it's just what falls to you because nobody else is on call.
ZIO takes the shift instead. It answers the moment a tenant messages, logs the repair, chases rent on schedule without you having to sound heavy-handed, and tracks every compliance date so nothing lapses quietly. Every reply is held for your approval until you trust it enough to let go — money, legal notices and anything involving a vulnerable tenant always wait for you regardless.
No card to start. Nothing to install. Bring your email, and see what it would have said to your last tenant message before you commit to anything.
Start your desk →Hi Letting Agent
Every review of this industry says the same thing: calls not returned, radio silence during a dispute, a property manager always "in a viewing." That's not a training problem. It's an inbox nobody can keep up with.
ZIO staffs that inbox. It triages by wording and severity, drafts or sends the reply, opens the repair against a real target, and reports what still needs a person every six hours — volume last, decisions first. It hires, trains and reviews staff the ordinary way too: set a goal, watch what it actually said and did, audit every decision and why.
It grows with the agency — pay as you go on one negotiator's inbox today, ZIO 1 through ZIO Pro as the desk earns more autonomy. Statutory, financial and safeguarding matters are never released to it, at any tier.
Try the triage desk ↓Hi Tenant
If your landlord or agent uses ZIO, here's exactly what that means for you. It always says it's an AI — never pretends otherwise. It answers immediately, day or night, instead of leaving you waiting on someone who's always in a viewing.
Ask for a person and it hands over immediately — no arguing, no loop. Anything that reads as an emergency, a safeguarding concern, or a question about your legal position goes to a person before anything is sent back to you; those never go through the agent alone.
It isn't there to replace anyone you'd want to speak to. It's there so a repair gets logged, a question gets answered, and a rent reminder goes out politely — without waiting for office hours.
Curious how it actually decides that?
Not another CRM module. Real phrasing from real reviews and forums about letting agents.
No one answers the phone or replies to my emails on any sort of consistent basis.
Radio silence during tenant disputes.
Calls not returned, emails left hanging.
Even at 11pm on a Saturday.
Property managers always "in a viewing."
Poor communication and chasing constantly for updates.
Nothing else in the system can send on the agency's behalf — that is what makes the trust part work.
Safeguarding language, a request for a human, and a contact flagged vulnerable override every autonomy setting, unconditionally. RTI filing, payment release, possession notices, deposit deductions, rent increases, final complaint responses and disciplinary process are held for a named person no matter what. Try the "At risk" chip above — that refusal is the whole trust argument.
The same message, as your tenant sees it and as you see it in the Control Room — live, run through the real rules above, not two separate screenshots.
Emergencies detected by wording, opened against a 4-hour target; urgent at 24 hours, routine at 5 working days. Chases attach to the open job instead of duplicating it.
Acknowledged inside 3 working days, a substantive response inside 15, final response inside 8 weeks. The clock runs and the draft is ready, but the final response is always a person's call.
Built against a coverage pattern, respecting rest breaks and the 48-hour week. It reports a gap rather than quietly producing an unlawful rota.
Hours assembled from published shifts, an independent check figure, anomalies flagged. Filing goes through your payroll software after your sign-off.
Every six hours, an email that opens with what needs you and puts volume last. When nothing needs you, the subject line says so.
Its own WhatsApp Business number, its own mailbox, and — when you're ready — its own phone line with a spoken AI disclosure.
Fixflo does repairs. PayProp does the money. Goodlord does onboarding. Reapit, Jupix and Alto do the CRM. None of them own the inbound WhatsApp, email or phone call — which is the actual job, and the actual complaint, in every review above.
One product, one ladder. No subscription to start — pay-as-you-go bills only what the desk actually handles, then move up when the volume justifies it.
Two minutes. Nothing is sent to a tenant until you finish setup.
Every credential is encrypted at rest and never shown again once saved. Each agency's data lives in its own database — nothing is shared between tenants.
Every reply is logged. Anything statutory, financial, or irreversible is held for a named person regardless of autonomy setting — try the demo above.
No. The setup wizard walks you through Meta business verification and a number that isn't already on anyone's personal WhatsApp — allow a few days for Meta's side.