Terms of Service

1. Who these terms are for

These terms are between Aadil Bouhlaoui trading as ProlifAI ("we", "us", also trading as ZIO.HOMES), a sole trader, and the letting agency or landlord ("you", "your agency") that signs up for an account. They are not between us and your own tenants or landlords — your relationship with them is yours; we supply the software.

2. What the service is

ZIO.HOMES gives your agency an AI operations agent with its own WhatsApp number, mailbox, phone line and a web portal for your own tenants and landlords. It triages and prepares replies, tracks repairs, prepares payroll, manages a rota, and reports back to you on a schedule you can also check any time. It is one product with a single autonomy dial per category — how much it can do without asking you first — never a different build per plan.

Pay-as-you-go requires no subscription and no card to start; you're billed only for what the desk handles. Fixed plans (ZIO 1 through ZIO Pro) add a monthly allowance, more channels, and a higher autonomy ceiling for a fixed fee plus overage. Current plans and prices are shown at zio.homes/#pricing and may change; we'll give notice before a price change affects an existing subscription.

3. Setting up your account

You're responsible for the accuracy of the business information you give us, and for holding whatever registrations, memberships and insurances your own jurisdiction requires of a letting agent or landlord (for example: a government-approved redress scheme, client money protection, and — where you instruct ZIO to prepare correspondence — compliance with your own regulatory obligations). ZIO.HOMES is software, not your redress scheme membership or your compliance function.

You're also responsible for the accounts you connect (WhatsApp, mailbox, voice number, payroll provider) and for keeping your own sign-in credentials and API keys secure.

4. Acceptable use

You agree not to use the service to:

• Break the law, or ask the AI to prepare anything unlawful, harassing, discriminatory, or fraudulent;
• Process someone else's personal data without a lawful basis to do so;
• Attempt to bypass the autonomy gate, rate limits, or any other safeguard built into the product;
• Resell or sublicense access to the service without our agreement.

5. AI-generated content — read this one

Replies, prepared messages, and reports the AI produces are generated, not verified professional advice. The product deliberately holds certain categories (anything statutory, financial, safeguarding-related, or irreversible) for a named person at your agency to review under supervised autonomy, regardless of your posture setting — but you remain responsible for what actually goes out under your agency's name, including anything you choose to release under autonomous posture. Nothing generated by the service is legal, financial, or other regulated professional advice; where a matter needs that, get it from a qualified professional.

6. Fees and billing

Pay-as-you-go usage and fixed-plan overage are billed and collected via Stripe. Fixed-plan subscriptions renew monthly until cancelled. Unpaid invoices may result in suspension of channels, with notice where reasonably practicable.

7. Service availability

We aim to keep the service available and will tell you about planned maintenance where we reasonably can. We do not currently commit to an uptime service-level agreement.

8. Data protection

See our Privacy Policy for how we handle data. In short: for your own tenants' and landlords' data, you are the data controller and we process it on your instructions under a data processing agreement; for your own account and billing data, we are the controller.

9. Intellectual property

We own the ZIO.HOMES software and platform. You own your own business data, your own tenants'/landlords' data, and the content of your own knowledge base entries.

10. Suspension and termination

You can cancel at any time; a fixed plan runs to the end of its current billing period. We may suspend or terminate an account for a material breach of these terms (including unlawful use, or failure to pay), with notice where reasonably practicable. On termination, your data is retained and then deleted in line with the retention terms in our Privacy Policy. You may request an export of your data.

11. Limitation of liability

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or fraud. You remain responsible for what is sent under your agency's name.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13. Changes to these terms

We'll update the date at the top of this page when these terms change and give notice of material changes before they take effect for an existing subscription.

14. Contact us

Aadil Bouhlaoui trading as ProlifAI (sole trader)
Trading as ZIO.HOMES
Address for service: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Email: hello@prolifai.xyz

15. Cancellation and cooling-off (digital content)

Digital access starts as soon as payment succeeds. UK consumers normally have 14 days to cancel distance contracts. For digital content, that right ends once supply begins if you request immediate access and acknowledge the loss of the right.

Before Checkout you are asked to tick a required box. Payment is not taken until that tick is recorded (wording version ccr-digital-v1):

I request immediate supply of this digital content, and I acknowledge that I will lose my statutory 14-day cancellation right once supply begins. I agree to the Terms of Service.

If you do not want access to start immediately, do not tick this box or pay — email hello@prolifai.xyz first.

After payment we confirm the contract, that request, and that acknowledgement on a durable medium (the receipt email and PDF). Statutory rights that cannot be excluded — including for digital content that is not in conformity with the contract — are unaffected.